Improving customer experiences (70%) and safety (56%) are the two areas enterprises are using data generated from IoT solutions most often today. 62% plan to deploy IoT initiatives company-wide in the future. These insights are from the Zebra Technologies inaugural Intelligent Enterprise Index.
- Improving customer experiences (70%) and safety (56%) are the two areas enterprises are using data generated from IoT solutions most often today.
- 62% plan to deploy IoT initiatives company-wide in the future
- 53% expect data generated from their IoT solutions will assist in increasing revenues in the next year.
- 51% expect data from IoT solutions will open up new markets in the next year.
- 42% of enterprises are spending an average of $3.1M annually on IoT.
The above insights are from the Zebra Technologiesinaugural Intelligent Enterprise Index published for the first time this week. The index is based on the list of criteria created during the 2016 Strategic Innovation Symposium: The Intelligent Enterprise hosted by the Technology and Entrepreneurship Center at Harvard (TECH) last year. The 11 metrics that comprise the index are designed to conceptually understand where companies are on the path to becoming an Intelligent Enterprise. IoT systems, solutions and strategies are critical to creating an Intelligent Enterprise, with six of the 11 criterion directly related. “An ‘Intelligent Enterprise’ is one that leverages ties between the physical and digital worlds to enhance visibility and mobilize actionable insights that create better customer experiences, drive operational efficiencies or enable new business models, “ according to Tom Bianculli, Chief Technology Officer, Zebra Technologies.
An online survey of 908 IT decision makers from global enterprises competing in healthcare, manufacturing, retail and transportation and logistics industries was completed in August 2017. In total, 908 IT decision makers from nine countries were interviewed, including the U.S., U.K./Great Britain, France, Germany, Mexico, Brazil, China, India, and Australia/New Zealand. An infographic of the results is available here.
Key takeaways from the Intelligent Enterprise Indexinclude the following:
- 48% are on their way to becoming intelligent enterprises, scoring 50 to 75 points on the index. 47% scored between 25-50 points on the Index, using half of their organizational intelligence. Only 5% scored above 75 points on the overall Index, making them Intelligent Enterprises as defined by the index.
Zebra Technologies Intelligent Enterprise Index
- Improving customer experiences (70%) and safety (56%) are the two areas enterprises are using data generated from IoT solutions most often today. Gaining cost efficiencies, improving organizational capabilities, and gaining supply chain visibility (all 53%) is the third most popular uses of data generated from IoT solutions today. 53% of enterprises expect data from IoT solutions to increase revenues in the next year.
Zebra Technologies Intelligent Enterprise Index
- 42% of enterprises are spending an average of $3.1M annually on IoT, and 57% have an IoT vision and are currently executing their plans. 75% expect to increase their budgets in the next 1 to 2 years, and 42% expect their IoT investments to increase between 11 to 20%. 36% of enterprises have company-wide deployments and 62% plan to deploy IoT initiatives company-wide in the future.
Zebra Technologies Intelligent Enterprise Index
- 77% of enterprise IoT plans include ways to measure Return on Investment (ROI). The majority of enterprises (71%) also have plans for managing both cultural and process changes that are occurring today as a result of insights gained from IoT. 24% of enterprises are dealing only with process changes, Higher quality IoT data provides greater insights into specific customers’ cadences of buying, using and replacing products across both B2C and B2B industries. Knowing customer cadences and their timing, and how internal processes often are operating at a completely different pace than what customers expect underscore how critical getting process improvement right with IoT is.
Zebra Technologies Intelligent Enterprise Index
- Barcodes (71%), mobile computing (64%) and mobile phones (63%) are the three most-used technologies in IoT infrastructures today.Near-field communications (49%) and Active RFID (45%) and sensors (41%) are the three technologies enterprises most expect to be relying on in future IoT plans. Both cloud technologies (51%) and real-time analytics (46%) are of the most importance to IoT infrastructures today.
Zebra Technologies Intelligent Enterprise Index
- 70% share information from their IoT solutions with employees more than once a day and more than 67% of these shares it in real or near-real time. 32% of enterprises provide actionable information to all employees via e-mail (69%) and raw data (62%).
Zebra Technologies Intelligent Enterprise Index
- 96% monitor their IoT security and employ standards to ensure integrity and privacy.49% of enterprises are monitoring security constantly, and 47% are routinely monitoring security. 63% have a defined a proactive approach to IT security and network management.
Zebra Technologies Intelligent Enterprise Index
- 80% of enterprises expect to complete their IoT implementations within two Most enterprises globally are 75% complete in implementing their IoT plans. 14% of enterprises interviewed are at 100% complete with their IoT plans and are in production today.
Source: 70% Of Enterprises Invest In IoT To Improve Customer Experiences